For the sake of the pilgrim’s well being and good health, and to enable him/her to perform his/her pilgrimage easily and comfortably, the following instructions must be followed:
1.To abide by these instructions and cooperate with the concerned authorities of enumeration and distribution. The noble pilgrims are requested to hand over to the Unified Agents Office at check points of the entry outlet the two checks covering the service fees of the pilgrim as well as the transport fees, or to pay them in cash.
2.To hand over his/her passport, after completing the official formalities of immigration and customs, to the Unified Agents Office’s delegate who represents the National Establishments for Hajj Affairs so as to complete his/her travel formalities to Makkah Al-Mukarramah and Al-Madinah Al-Munawwarah.
3.Pilgrims who are coming by air or by sea must deliver their travel tickets with their passports to the National Tawafa Establishment, or to the Field Service Group which is serving them, to enable the establishment to attach it with their passport at the time of their travel to give it to the Group Dispatching Control Centers whether they are traveling to Al-Madinah Al-Munawwarah or to Jeddah. It is noticed that some of the pilgrims keep their tickets inside their bags which delay the procedures of their journey.
4.The pilgrim must strictly follow instructions concerning his/her lodging places and his/her transportation schedules in each of Jeddah, Al-Madinah Al-Munawwarah, Makkah Al-Mukarramah, and the Holy Sites.
5.The pilgrim must respect sanctity of the land of the Two Holly Mosques and ought to be a good example for the teachings of our true religion. He/she should also observe the regulations of the Kingdom of Saudi Arabia, keep away from lodging and staying in the Holy Mosque, streets, public squares, or pavements in both of Makkah Al-Mukarramah and Al-Madinah Al-Munawwarah. He/she must abstain from leaving behind any dirts, and must throw any garbage in the trash boxes to maintain the cleanliness of the holy places.
6.The pilgrim must carry at all times his/her personal data card delivered to him/her by the National Tawafa Establishment in Makkah Al-Mukarramah or by the National Guides Establishment in Al-Madinah Al-Munawwarah.
7.The pilgrim has to avoid pursuing business while in the holy land. His/her unique aim must be performing devotion of Hajj or Umrah which is the purpose of what he/she came for.
8.Bring twelve photographs of himself/herself to use them upon request for the personal identification cards given to him/her by the National Tawafa Establishment.
9.He/She should keep any important documents or money with the National Tawafa or Guides Establishment or a trustworthy party such as his/her pilgrimage mission or embassy. In all cases he/she must get a receipt confirming that, and not carry with himself/herself except what he/she needs for his/her expenses and purchases. He/she must heed for his/her belongings, and if he/she is exposed to any situation as stealing, he/she must inform the National Tawafa Establishment, the Ministry’s committees or the police stations for necessary action.
10.If his/her luggage is lost, he/she has to call on the Pilgrimage Directorates in Makkah Al-Mukarramah or Al-Madinah Al-Munawwarah (lost items department) to detect his/her belongings if found.
11.Calling on the Field Service Group pertaining to the National Tawafa Establishment, whose number is written on the personal data card given to him by the establishment, to serve him/her and do what is necessary for him/her.
12.In case of any complaint the pilgrim must report it to the complaints committee at the Deputy Ministry in Makkah Al-Mukarramah or to the Pilgrimage Departments in Jeddah and Al-Madinah Al-Munawwarah immediately after its occurrence and enough time prior to his/her departure from the Kingdom, together with pertinent justifications.
Second: Instructions at the Holy Sites
1.Pilgrims should use the transport vehicles that belong to the companies that transport pilgrims and to the Syndicate that have been paid for transporting the pilgrims to the Holy Sites (Arafat, Muzdalifah, Mina), to enable the National Tawafa Establishments and the Service Group, that are in charge of serving them, to perform their duties towards them, in order to secure the performance by the pilgrims of their rituals easily and comfortably.
2.Since the Field Service Group that is affiliated to the establishment in charge of a particular group of pilgrims is responsible for providing the necessary service to pilgrims to enable them to perform the holy ritual, therefore, pilgrims should approach the Field Service Group in charge of the group to enable it to perform its duty towards them.
3.Pilgrims should be patient and should not worry when nafra occurs after sunset from Arafat and should stay in the camp where they reside and should not go out into the streets, pending the arrival of the buses designated for their transportation to Muzdalifah, whether in the first or in the second trip or through the shuttle trips. In doing so, pilgrims would contribute to the efficient and swift nafra of pilgrims from Arafat.
4.Pilgrims should cooperate with the establishment in charge of them and contribute to the success of the plan of grouping pilgrims to the Jamarat Bridge, which plan is executed by the establishment, by observing the instructions which are given for their own comfort, so that they may cast the jamarat (stones) easily and smoothly, and be spared the great crowd that is associated with the rushing of pilgrims for casting the jamarat all at once.
5.They should not carry belongings when heading to the Jamarat Bridge and should not use mobile chairs. Elderly and disabled pilgrims should benefit from the Shari’ah exemptions by delegating the casting of jamarat to others, this being for their own safety.
Third: Health Instructions
In order to ensure public safety for all the delegations of the Most Merciful, each pilgrim should abide by the following health instructions:
1.If a pilgrim comes from a country which is hit by an epidemic throughout, or in part of the country, he should submit a vaccination certificate against such disease (epidemic) that is in conformity with the international health regulations. In case there is no vaccination certificate, the pilgrim shall be given the necessary vaccine and shall be placed under strict health supervision for six days following the date of the vaccination.
2.Pilgrims should produce a certificate evidencing vaccination against meningitis, which certificate should have been issued not less that ten days, and not more than three years, before arriving in the Kingdom, provided the health authority in the country of origin shall make sure the vaccination has been administered properly.
3.Pilgrims are not allowed to bring-in foodstuffs except simple quantities that satisfy the needs of pilgrims traveling over land, and only for the duration of the travel.
4.In case a pilgrim contracts an unexpected disease, God forbid, he must report to the Field Service Group or to a hospital or clinic, carrying with him his personal identity card.
5.Pilgrims should avoid walking in the sun for a great distance, particularly women and elderly people, in order to avoid exposure to the heat and not to suffer from bodily harm.